If there has been any failure or problem with your order, notify us by email or telephone, as soon as possible, within a maximum period of 48 hours after receiving your order.
If you are not satisfied with your purchase or your order, it has come defective, we will make sure to replace it with the same product or with a different product of the same value.
It may be that the article you ask for is not in stock. We will notify you by email so you can replace it with another of the same value or so you can cancel your order. If you have paid by paypal, credit card or bank transfer, we will reimburse the amount through the same payment method.
Transportation expenses for return: We will take care of the transport expenses of the return when it is due to defective products or that have arrived in poor condition, in smaller quantity or with articles other than orders. In these cases, we will facilitate the service of our messaging to bring the items to our warehouse without any cost for you.
In other cases, the cost of return to our warehouse will run on your own. We recommend using a certified service to ensure that the merchandise reaches our warehouse correctly.
Follow the link 'Returns'To know how you should return your order.